Human Resources & Risk Management

Business Ethics & Integrity (2 hours)

• Ethical conduct and integrity defines how we want to work with customers, partners, suppliers, investors and each other
• This training program will help familiarize you with Corporate Policy Guidelines on Business Code of Conduct and Ethics and the expectations for all associate's actions 
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Sexual Harassment Awareness (1.5 hours)

• Will heighten employee awareness to conditions of Sexual Harassment
• Diverse video scenarios illustrate and educate on a variety of harassing and potentially harassing behaviors

Preventing Sexual Harassment - Management Series (1 hour)

• Will heighten managements awareness to conditions of Sexual Harassment
• Challenges are addressed that require a direct response to potentially difficult situations.

Pre-Employment Interviewing offered by Wicklander-Zulawski & Associates (1.5 hours)

• The pre-employment interview is most often the deciding factor that will determine eligibility for employment and qualification for the position
• This program will help you to recognize the needs of the position and guide you in tailoring your interview skills to find the right person for the job and for the company.

Loss Prevention

Loss Prevention Comprehensive (4 hours)

• This course is designed for the retail store associate or new loss prevention agent who may be less familiar with general loss prevention terms and concepts
• Subject matter includes a broad overview of both external and internal theft situations illustrated by video example.

Loss Prevention Advanced (1 hour)

• This course focuses on customer approach techniques in external theft situations
• Specifically designed for the associate who has a working knowledge and understanding of the loss prevention process of apprehension and/or recovery.

Sensitivity for Loss Prevention (1.5 hours)

• This course will provide a heightened awareness and sensitivity to cultural perception and bias regardless of circumstances
• The program is specifically designed to increase Loss Prevention's self-awareness and skill development in maintaining respect in human relations (1.5 hours)
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Use of Force (1.5 hours)

• This program presents industry best practices that assist the loss prevention associate in applying use of force principles in detainment situations in order to gain and maintain control
• The course is designed to enable the associate to make a safe and effective apprehension, which will have a significant impact in achieving a more favorable perception of the loss prevention professional and the company
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Use of Handcuffs (1 hour)

• This program is directed at the loss prevention associate and applies basic handcuffing skills to detainment situations
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EAS Procedures (1 hour)

• This course is designed to explain and demonstrate the proper procedures in responding to and tracking EAS system activation alarms
•  It includes all components of an EAS system, expectations for the proper use and maintenance of both the system and the data generated by the system, is provided

Safety

Bloodborne Pathogens In The Workplace (1.5 hours)

• This course material has been developed based on the requirements set by the US. Governments Occupational Safety and Health Administration
• It is not designed to alleviate employees or employers of the responsibility of reviewing and complying with the actual regulation
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Investigation Essentials offered by Wicklander-Zulawski & Associates

Interpretation of Behavior (2 hours)

• The program focuses on those behaviors that may indicate deception
• This course is ideal for all levels of management to enhance inter-personal communication skills and develop the ability to recognize and further explore areas of deception when interacting with an employee, a co-worker or a customer.

Interview & Interrogation Techniques Review (45 minutes)

• This program acts as a follow-up tool to the Interview and Interrogation Techniques seminar
• It models the accusatory interview process, breaking it down into its fundamental components and skills sets

Telephone Interviewing (1.5 hours)

• The course focuses on the behavioral tools needed to conduct a telephone interview
• This program provides the structure of an effective telephone interview and coaches you on ways to adapt your interview skills to a new environment
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Preserving The Admission (2 hours)

• This course provides the tools necessary to build a solid foundation for producing an effective and complete written or recorded statement
• It specifically focuses on producing a complete written or recorded statement that is critical to the successful resolution of an investigation, termination, or prosecution
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